what is call center

What is call center? (call centre) | vs contact center

What is call centre?A call centre (British English, Canadian English) or call center (American English) is a centralised office used for receiving or transmitting a large volume of enquiries telephone (Wikipedia)A call center is a centralized department to which phone calls from current and potential customers are directed. Call…

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IVR in insurance

IVR Systems And their Uses In The Insurance Industry

What is IVR?Interactive Voice Response (IVR) is an automated telephony technology that interacts with the callers, gathers their information and understands their reason for the call, and routes them to the most appropriate agent within a team. It allows call centers to reduce costs, improve customer service and increase business…

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How to get a USSD code

How to get a USSD code for my business?

How to get a USSD code for my business? TelirCo’s USSD Platform is scalable, robust, and performs consistently well over time. As a fundamental part of your organization services, it will improve your organization’s productivity and efficiency and increase your Business Customers like MNOs, MVNOs and VAS subscribers.Mobile operators typically use…

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telecom sites

Telecommunication sites, blogs and forums you should know

Telecommunication Sites and forums you should knowWhat is Telecommunication and examples?Telecommunication is communication at a distance using electrical signals or electromagnetic waves. Examples of telecommunications systems are the telephone network, the radio broadcasting system, computer networks and the Internet.If you are interested in telecom field, here are some good telecomunication sites,forums and blogs about this…

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make money in Africa

How to make money from Internet in Africa | USSD Platform

How to make money fast in South Africa in 2020? Nowadays it’s so easy to make money from home. No need for having an office, no need to be an employer and works 8 hours a day. Here we want to talk about the ways you can make money from…

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ivr service

IVR System questions (We answer these 7 questions here)

In this post you’re going to read 7 most frequently asked questions of people and who are interested in telecommunication field. So we collect and answe these IVR systems questions: What is IVR solution? Why is IVR important? What is an IVR system banking? How the IVR software works? What…

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telecommunication company

Telecommunications companies: Description of the business

What are Telecommunication companies?Telecommunications companies provide services in telephony, television, internet or any other means of transmission.What is Telecommunication?The telecommunications is a technique used to transmit a message from one place to another, so that its main characteristic is to be bidirectional.Thus, the term “telecommunication” will include all kinds of…

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USSD Flowchart

How to make money from USSD? | Marketing channels 2019

How to make money from USSD? |Marketing channels 2019    Marketing channels 2019 In fact Digital campaigns have the basic principles of traditional marketing, but they are very different in approach and use of tools.  The most important digital subset of internet marketing is sometimes confused with digital marketing itself,…

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