what is call center

What is call center? (call centre) | vs contact center

What is call centre?A call centre (British English, Canadian English) or call center (American English) is a centralised office used for receiving or transmitting a large volume of enquiries telephone (Wikipedia)A call center is a centralized department to which phone calls from current and potential customers are directed. Call…

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IVR in insurance

IVR Systems And their Uses In The Insurance Industry

What is IVR?Interactive Voice Response (IVR) is an automated telephony technology that interacts with the callers, gathers their information and understands their reason for the call, and routes them to the most appropriate agent within a team. It allows call centers to reduce costs, improve customer service and increase business…

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How to get a USSD code

How to get a USSD code for my business?

How to get a USSD code for my business? TelirCo’s USSD Platform is scalable, robust, and performs consistently well over time. As a fundamental part of your organization services, it will improve your organization’s productivity and efficiency and increase your Business Customers like MNOs, MVNOs and VAS subscribers.Mobile operators typically use…

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Benefits of IVR | Why IVR is good for your business?

According to this article ,in order to be cost-effective a company can use several devices and technologies which can reduce the costs as IVR benefits, ate the same time it increase the productivity of the compnay.Interactive Voice Response (IVR) is one automation which can increase the sales and productivity of…

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telecom sites

Telecommunication sites, blogs and forums you should know

Telecommunication Sites and forums you should knowWhat is Telecommunication and examples?Telecommunication is communication at a distance using electrical signals or electromagnetic waves. Examples of telecommunications systems are the telephone network, the radio broadcasting system, computer networks and the Internet.If you are interested in telecom field, here are some good telecomunication sites,forums and blogs about this…

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make money in Africa

How to make money from Internet in Africa | USSD Platform

How to make money fast in South Africa in 2020? Nowadays it’s so easy to make money from home. No need for having an office, no need to be an employer and works 8 hours a day. Here we want to talk about the ways you can make money from…

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digital telecom

  Digital telcoWhat telecom companies do?Before talking about Digital telco, let’s know more about telecommunication companies.Wireless telecommunications carriers provide telephone, Internet, data, and other services to customers through the transmission of signals over networks of radio towers. … A large component of this industry segment consists of companies that provide cellular phone service,…

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